Privacy Policy for Peak Bites Bakery

At Peak Bites Bakery, we are committed to protecting your privacy. This Privacy Policy explains how our online platform collects, uses, discloses, and safeguards your information when you visit our site, including any other media form, media channel, mobile website, or mobile application related or connected thereto. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

Information We Collect

We collect personal data that you voluntarily provide to us when you register on our site, place an order, make a custom order request, subscribe to our newsletter, respond to a survey, or otherwise interact with our online services.

• Personal Identification Information: This may include your name, email address, postal address for delivery of custom orders or general purchases, phone number, and payment information (e.g., credit card numbers) when making a purchase. Please note, sensitive payment information is processed by secure third-party payment processors.
• Order Details: Information related to your purchases, including products ordered, special requests for custom cakes, delivery preferences, and order history.
• Communication Data: Records of your communications with us through our site, email, or phone.
• Usage Data: Information about how you access and use our site, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand how to improve our service.

How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. We may use information collected about you via our web service to:

• Process your orders and manage custom bakery requests.
• Deliver products you have purchased.
• Process payments and prevent fraudulent transactions.
• Send you email confirmations, receipts, and order updates.
• Communicate with you regarding our products, services, and special offers relevant to Peak Bites Bakery (if you have opted in).
• Improve our site, products, and services based on your feedback and usage patterns.
• Respond to your customer service requests and inquiries.
• Administer promotions, contests, or surveys.
• Ensure the security and integrity of our online platform.

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, or safety of Peak Bites Bakery, our customers, or others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers will only have access to the personal information necessary to perform their functions and are contractually obligated to maintain the confidentiality and security of that information.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless otherwise required by law. This includes retaining data for the duration of your account and for a reasonable period thereafter for analytical purposes and record-keeping integrity, to resolve disputes, enforce our agreements, and as required by law.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Cookies and Other Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on our site to help customize our services and improve your experience. When you access our platform, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of our site.

Your Privacy Rights (GDPR)

In accordance with the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA) or the UK, you have certain rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within one month.

Children's Privacy

Our site is not intended for individuals under the age of 16. We do not knowingly solicit or collect personal information from children under 16. If we learn that we have collected personal data from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: